You may request a refund after an auto-debit if both of the following conditions are met:
- You canceled your subscription within 14 days of the payment date.
- The total streaming duration in your account at the time of the request is less than 10 hours.
To request a refund, email us at support@gyre.pro from the account’s email address. Include your account number and a brief reason for the refund.
Refunds are usually processed within 5-10 business days. Repeated refund requests may result in your account being blocked and services being denied.
